Complaints Book

Official form under the consumer protection regulations of the Peruvian State.

Operating Entity

Huaypo Adventure E.I.R.L.

Tax ID (RUC): 20608615106

Date of Record

22 de setiembre de 2026

Virtual Complaints Book

1. Consumer Identification

First Name

Last Name

Document or Passport Number

Contact Mobile Number

Notification Email Address

Residential Address

2. Type of Good

Product (equipment / goods)

Problems with equipment, materials or items provided on the route.

Service

Problems with the itinerary, the professional guide or the transport.

Amount Claimed (optional - S/ or USD)

Identify the service you booked

3. Details of the Claim or Complaint

Legal Definitions:

Claim: Claim: dissatisfaction directly related to the products or services purchased.
Complaint: Complaint: upset or dissatisfaction with the customer service or the quality of the service.

Claim

Dissatisfaction directly related to the services you booked.

Complaint

Upset or dissatisfaction with the attention you received.

Details of the problem

What the consumer is asking for

I declare under oath that the facts described are true.I accept the Privacy Policy.

As required by law, we will give you an official response within a maximum of fifteen (15) business days.